Distributed brand · authorised service · Authorised service
Authorised service
Thetford: portable toilets and authorised service
We distribute Thetford portable toilets, chemicals, paper and spare parts. For B2B customers we run an authorised service centre near Kraków.
About the brand
Thetford with us: supply, parts and service
Thetford makes sanitation solutions for campervans, caravans, boats and tourist minibuses. We are an authorised partner of the brand.
We have distributed Thetford toilets, chemicals and parts for over 20 years. They are bought by retail chains, specialist distributors, campervan hire companies and service points.
We have 15 years of experience in servicing Thetford products. We run the service centre near Kraków, at our premises in Wola Batorska.
Product lines
Thetford products in our range
Each card leads to a product list with codes and specifications. Wholesale prices are shown once you log in to the B2B panel.
- Authorised service
Porta Potti portable toilets
The 145, 165, 335, 345, 365 and 565 series, with the double-valve system. The range also includes the Porta Potti Excellence and Qube models.
See products -
Portable toilet chemicals
Original Thetford products for flushing, cleaning and care. ROYAL chemicals complement the range.
See products -
Thetford toilet paper
Special paper for portable toilets. Pack of 6 rolls.
See products -
Spare parts and accessories
Seals, level indicators, buttons and other parts for Thetford toilets.
See products
Facts and warranties
Why buy Thetford from us
- Authorised Thetford partnerOriginal products, parts and chemicals.
- Service in Poland, near KrakówWe handle faults on site, in Poland.
- 15 years of service experienceWe know how Porta Potti toilets are built and what typically goes wrong.
- Service only for our B2B customersIt covers products bought from us.
- You can combine Thetford on a MIX pallet with SMARTCAN jerry cans, cool boxes and ROYAL chemicals.
Authorised service
Thetford service: how to report a fault
The service is for companies that bought Thetford products from us. Reporting a fault takes three steps.
- 01Contact your account managerCall or write to your account manager and give the toilet model.
- 02Describe the faultDescribe the problem, ideally with a photo. Your account manager will assess the fault and tell you what to do next, for example replace a part or send the product back to our warehouse.
- 03Hand over for serviceIf the fault cannot be fixed on your side, the toilet goes to our service centre.
Poradniki wideo
Porta Potti repair guides
Your customer can replace many parts themselves. These videos show how, step by step.
PDF catalogues
Thetford catalogue to download
No login needed. Choose the language next to the catalogue.
W użyciu
Thetford in the campervan and on the boat
Questions and answers
Questions about Thetford and the service
Can’t find your question here? Call: +48 12 307 28 21 (Mon–Fri 8:00–16:00) or write to: biuro@kamai.pl.
01Is the Thetford service available to everyone?
No. The service is only for our B2B customers and covers products bought from us.
02How often should a Thetford toilet be serviced?
The customer should check and clean the toilet at least once a year, and more often with heavy use.
03Which products should be used in a Thetford toilet?
Only products for portable toilets: original Thetford or ROYAL. Other products can damage the seals.
04Can the customer replace parts themselves?
Yes, many parts can be replaced by the user; the video guides help. For a more difficult fault, contact our service centre.
05How should the toilet be stored in winter?
Clean and dry, in a place without large temperature swings.
06How do I get rid of an unpleasant smell?
Use Thetford or ROYAL liquids and tablets regularly. Empty the waste tank at least once a week, even if it is not full. If the smell persists, the toilet needs a thorough clean or a visit to the service centre.
