Contact
Tell us what you are looking for
The assistant replies straight away, and a sales representative on working days, Mon–Fri 8:00–16:00. Prefer to talk? Call +48 12 307 28 21.
Assistant and form
Ask the assistant or fill in the form
The assistant knows our range, terms and catalogues. When needed, it passes your enquiry to a sales representative together with your details.
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We reply on working days, Mon–Fri 8:00–16:00.
In the meantime, see how we work: kamai.pl ↗ (opens in a new tab)
Contact details
Customer service office, addresses and company details
Buying our products: Lucyna. Want us to sell your product, or you are a retail chain: Izabela. Digital services: Andrzej. Not sure who to contact: the office.
Lucyna Brożek
B2B Sales Coordinator
“Tell me which products you are looking for and in what quantity. I will reply with an offer.”
Izabela Oberkiewicz
Online Sales and Distribution
“Tell me what you manufacture and where you want to sell. I will reply with a proposed sales channel.”
Andrzej Kierski
Digital Services
“Describe how it works today. I will reply within one working day.”
Customer service office
+48 12 307 28 21 biuro@kamai.plMonday to Friday, 8:00–16:00; closed on Saturdays and Sundays.
The B2B panel accepts orders around the clock: b2b.kamai.eu (opens in a new tab)
Head office and warehouse
Wola Batorska 1018
32-007 Zabierzów Bocheński
Niepołomice Industrial Zone. Dispatch, collection in person with loading.
DirectionsOffice
ul. 3 Maja 3/5
32-005 Niepołomice
Sales team and customer service.
Who to contact about what
- Orders, offer, contract products
- biuro@kamai.pl, +48 12 307 28 21
- Complaints about goods
- Complaint form in the B2B panel (after logging in)
- Thetford service
- Requests: biuro@kamai.pl, +48 12 307 28 21. More: Thetford
- Personal data (GDPR)
- rodo@kamai.pl
- Dropshipping
- Dropcom.eu (opens in a new tab)
- Services for businesses (online shops, B2B, ERP, marketplaces)
- kamai.pl (opens in a new tab), phone +48 12 307 28 21
Map
Where to find us
Warehouse and collection in person: Wola Batorska. Sales office: Niepołomice. The two sites are a few kilometres apart.
The map loads as you scroll. Warehouse address: Wola Batorska 1018, 32-007 Zabierzów Bocheński.
View on OpenStreetMap (opens in a new tab)-
Head office and warehouse
Wola Batorska 1018
32-007 Zabierzów Bocheński -
Office
ul. 3 Maja 3/5
32-005 Niepołomice
Collection in person
Directions and collection in person from the warehouse
You can collect the goods yourself from Wola Batorska. Our warehouse staff will handle the loading.
Directions
- The warehouse is in the Niepołomice Industrial Zone, east of Kraków.
- Check the route from the A4 motorway or from Kraków city centre in your sat nav: use the “Directions” links below the map.
- Coming by lorry? Let us know by phone beforehand and we will point you to the entrance and the loading area.
Collection in person in 3 steps
- Order and choose collection in person. In the B2B panel or by phone. For a first order, prepayment against a pro forma is the standard.
- Wait for confirmation. We will write or call when the goods are ready for collection.
- Come during loading hours. You will agree the collection time when we confirm. Let us know a day ahead if you are collecting several pallets.
What to bring
- The order number from the B2B panel or the pro forma number.
- An authorisation to collect, if a driver or an employee is coming.
- A vehicle suited to the load. Collecting a pallet? Check that it will fit in your cargo space; we will give you the pallet dimensions and height when we confirm.
- Straps or a net to secure the goods — our warehouse staff do the loading, but securing the load is the driver’s responsibility.
Questions and answers
Questions about contact and collection
Can’t find your question here? Call: +48 12 307 28 21 (Mon–Fri 8:00–16:00) or write to: biuro@kamai.pl.
01How quickly do you reply?
On working days, Mon–Fri 8:00–16:00. The assistant on the site replies straight away and passes enquiries from the form to a sales representative.
02Can I come for the goods without placing an order?
No. First place an order in the B2B panel or by phone and wait for confirmation that the goods are ready. That way you do not wait while the order is picked.
03Where do I make a complaint or arrange a Thetford repair?
You can make a complaint through the form in the B2B panel, after logging in. Thetford products are repaired by our authorised service centre; you will find the details on the Thetford brand page.