How to order
How to order from KAMAI
Three steps: choose your products, open a B2B panel account and order. Below you will find the terms, delivery, payment and answers to 18 questions before your first order.
3 steps
Your first order in three steps
- 01Choose your productsBrowse the offer or download a PDF catalogue without logging in. Note down the codes of the products you are looking for.See the offerDownload catalogues
- 02Open a B2B panel accountOn b2b.kamai.eu choose “Register” and enter your company details with your tax ID (NIP). Once verified, you will see wholesale prices, stock levels and your order history.Open a B2B panel account (opens in a new tab)
- 03OrderIn the panel around the clock, by phone (+48 12 307 28 21) or by e‑mail (biuro@kamai.pl). An order placed by 12:00 on a working day is usually dispatched the same day.
You will see wholesale prices once you log in to the B2B panel.
Wholesale terms
Terms for goods in stock
They apply to everything you see in the B2B panel. Contract products have separate rules (below).
- 01No minimum orderOrder any quantity, with no full outer cartons or pallets required.
- 02MIX palletsDifferent products and brands on one pallet, so you pay for one transport.
- 03Same-day dispatchOrders placed by 12:00 on working days usually leave the same day.
- 04Collection in personFrom our warehouse in Wola Batorska; our warehouse staff will handle the loading.
- 05Businesses onlyWe sell to businesses with a tax ID (NIP), with a VAT invoice. We do not sell to consumers.
- 06Net prices in the panelPrices in the panel are net prices in Polish zloty, prepared for your company.
Delivery
Delivery by courier, on a pallet or collection in person
You choose the delivery method when ordering in the panel. You see the delivery cost before you place the order.
- Courier
- Parcels to your shop or warehouse in Poland.
- Pallet
- Larger orders are dispatched on a pallet, including MIX. For large deliveries a sales representative checks carriers’ offers on a freight exchange and presents them to you for approval.
- On your label
- We can send a courier parcel on your own shipping label. More
- Collection in person
- Wola Batorska 1018, with loading. Hours and what to bring: Contact → collection in person.
- Abroad
- For EU and non-EU countries we agree the terms individually, depending on the delivery address.
- Costs
- In Poland we deliver on preferential terms, and above a certain order value delivery is at our expense.
Payment
Payment by bank transfer, with the order number in the reference
For your first orders, prepayment against a pro forma is the standard. Regular customers can agree deferred payment terms.
- Bank transfer (prepayment)
- You pay to the account given on the pro forma or the order confirmation. We start processing once the payment has been credited.
- Payment reference
- Enter the order number from the B2B panel, the invoice number or the pro forma number. The payment is then matched to your order without manual checking.
- Payment on delivery
- Available with selected delivery methods; you will see the available methods in the order form.
- Deferred payment terms and trade credit limit
- For businesses that buy from us regularly, agreed individually and in writing.
- Invoices
- We send them electronically to the e‑mail address given in the order.
Contract products
Contract products: full cartons, made to order
Part of our range is manufactured or imported in cycles. These products are not held in our warehouse or listed in the B2B panel all the time.
- What they are
- Goods from cyclical production or import, e.g. seasonal lines and larger batches for retail chains.
- Where to find them
- In the PDF catalogues and in themed offers; they are not in the B2B panel.
- How to order
- Send an enquiry with the product codes or names and the quantity. You order in full outer cartons.
- Lead time
- Agreed individually, e.g. 2 weeks from the order. We can also fit the delivery to your schedule.
Warranty and complaints
Warranty, complaints and returns
We sell new goods with a manufacturer’s warranty. Below is what to do when something is wrong with a delivery or a product.
- Warranty
- From 24 months to 10 years, depending on the product. The warranty period is given on the product page; KAMAI stands have 5 years, PROTECTO PREMIUM tapes 10 years.
- Damage in transit or items missing from the delivery
- Check the consignment with the courier present and draw up a damage report. Report it no later than 5 working days after receipt.
- Goods other than ordered
- Report it immediately, no later than 5 days after receiving the delivery.
- How to report it
- Through the complaint form in the B2B panel, after logging in. Include the order or invoice number, the EAN code, a description and photos.
- Processing time
- Usually up to 14 working days from receipt of a complete complaint.
- Return of goods in perfect condition
- It is not a statutory right for business purchases, but we may accept it: notify us within 7 days of receipt at biuro@kamai.pl and send the goods back only after our approval. The rules and costs are set out in the Terms and Conditions, §10.
- Thetford service
- Thetford toilets and accessories are repaired by our authorised service centre. Thetford
Full FAQ
Questions before your first order
Can’t find your question here? Call +48 12 307 28 21 (Mon–Fri 8:00–16:00) or write to biuro@kamai.pl.
Account and ordering
01How do I place an order?
In the B2B panel, by phone (+48 12 307 28 21) or by e‑mail (biuro@kamai.pl). The panel accepts orders around the clock, 7 days a week. Phone and e‑mail are handled Mon–Fri 8:00–16:00.
02How do I open a B2B panel account?
On b2b.kamai.eu choose “Register” and enter your company details: name, tax ID (NIP), address, delivery address and the details of the person who will be placing orders. We check the company in public registers and activate the account; you will be notified by e‑mail. You will see wholesale prices once you log in to the B2B panel.
03Who can buy from KAMAI?
Registered businesses: shops, chains, wholesalers, online shops, installation and service companies. You buy for your business or for resale. We do not sell to consumers.
04Is there a minimum order?
No, not for products in stock, which ship from our warehouse. You do not have to take full outer cartons or pallets. Full cartons apply only to contract products.
05Can I combine different products on one pallet?
Yes. On a MIX pallet we combine different products and brands, e.g. KAMAI stands with PROTECTO tapes. You pay for one transport instead of several.
06How quickly do you dispatch?
Orders placed by 12:00 on working days are usually dispatched the same day. Large orders may take longer. We can also move the dispatch date to fit your delivery schedule.
Delivery and payment
07How do delivery and collection in person work?
We dispatch by courier or on a pallet. In Poland we deliver on preferential terms, and above a certain order value delivery is at our expense. You can also collect the goods from our warehouse in Wola Batorska; our warehouse staff will handle the loading.
08Do you ship abroad?
Yes. Deliveries to other EU countries and outside the EU are arranged individually, depending on the destination and the size of the order. Tell us where to and how many pallets, and a sales representative will prepare a transport proposal.
09Can you send a parcel on my shipping label?
Yes, we can send a courier parcel on your own shipping label. If you want us to ship parcels straight to your customers across the EU, see Dropcom.eu, our dropshipping wholesaler: Dropshipping.
10How do I pay?
By bank transfer. In the payment reference, enter the order number from the B2B panel, the invoice or the pro forma. The payment is then matched to your order and we pass it straight on for processing.
11Can I pay later or on delivery?
Prepayment is the standard. Payment on delivery is available with selected delivery methods. Deferred payment terms or a trade credit limit are agreed individually with businesses that buy from us regularly.
12Where can I see prices, and are they net?
You will see wholesale prices once you log in to the B2B panel. They are net prices in Polish zloty. The price shown on the product at the moment you place the order is binding.
Products, warranty and returns
13What are contract products?
Goods that are manufactured or imported in cycles and are not held in our warehouse all the time. You order them in full cartons, outside the B2B panel, with an individual lead time, e.g. 2 weeks. You will find them in the catalogues.
14What is the warranty and how do I make a complaint?
The manufacturer’s warranty runs from 24 months to 10 years, depending on the product. You can make a complaint through the form in the B2B panel. For Thetford we run an authorised service centre.
15What do I do if the consignment arrived damaged?
Check the parcel or pallet with the courier present and draw up a damage report with them. Take photos and make a complaint no later than 5 working days after receipt. Without a report it is harder to have the carrier accept the damage.
16Can I return unsold goods?
For business purchases there is no statutory 14-day right of return. We may, however, accept unused goods in their original packaging: notify us within 7 days of receipt at biuro@kamai.pl and send them back only after our approval. The cost of return shipping is on your side; details in the Terms and Conditions, §10.
Catalogues and materials
17Do you have catalogues in other languages?
Yes. PDF catalogues can be downloaded without logging in, in 18 languages; the languages available depend on the brand. Choose a category and a language on the Catalogues page.
18Will I get product photos and descriptions for my shop?
Yes. Once you log in to the B2B panel you can download product photos, descriptions and specifications. You can use them in your shop, on marketplaces and on social media to sell goods bought from us.
